Terms and conditions

1. Who we are

Itinerary Builder is an online service run by Itinerary Builder ("we", "us"). It helps tour operators build itineraries, proposals, quotes, invoices and tour plans, and helps accommodation partners keep their property information up to date. These terms apply to everyone who creates an account or uses the service.

2. Your account

You must give accurate details when you sign up and verify your email address. Keep your password safe and do not share your account. You are responsible for what happens under your account, including the actions of team members you invite. Tell us at once if you think someone else has used it.

If you sign up for a company, you confirm you are allowed to accept these terms for that company.

3. Using the service

Use the service only for lawful travel business. Do not:

• upload content you do not have the right to use, such as photos or text copied from others;
• send spam or misleading proposals;
• try to reach another company's data, test our security without permission, or overload the service;
• resell or copy the service itself.

We may suspend an account that breaks these rules, after warning you where we reasonably can.

4. Your content and your clients

You own the content you add: trips, prices, photos, client details and documents. You give us permission to store and process it only to run the service for you, for example to show your proposals to your clients and to create PDFs.

You are responsible for the trips you sell, the prices you quote and your contracts with your own clients. We are not a party to those contracts and do not sell travel.

When you store your clients' personal details, you must have a lawful reason to do so and tell them how you use their data. Our privacy policy explains how we handle it on your behalf.

5. Plans, prices and payment

Plan prices, billing periods and any free trial are shown on our website before you pay. Paid plans renew until cancelled. Prices may change; we will tell you before a change applies to your plan.

Payments are handled by our payment providers. If a payment fails, we may limit your workspace until it is paid.

6. When a plan ends

If a workspace has no plan for two years, we email the owner 30 and 7 days before we archive it. Thirty days after archiving, client details, enquiries, quotes, proposals and tours are permanently deleted, after a last email 7 days before. Invoices and receipts are kept for seven years after the plan ended because tax law requires financial records to be kept. Choosing a plan before deletion restores everything.

You can export your data at any time while your account is active.

7. Availability and changes

We work to keep the service running and your data backed up, but we cannot promise it will never be interrupted. We may improve, change or remove features. If we remove something important you pay for, we will tell you in advance.

8. Outside services

Some features use outside services when they are switched on, for example PDF creation, proposal translation, maps, email delivery, payments and spam protection. Their own terms also apply to them.

9. Liability

The service is provided "as is". To the extent the law allows, we are not liable for indirect losses such as lost profits, lost bookings or lost data, and our total liability is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Ending your account

You can stop using the service and close your account at any time. We may close an account that seriously or repeatedly breaks these terms.

11. Changes to these terms

We may update these terms. If a change matters, we will tell you by email or in your dashboard before it applies. Using the service after that means you accept the new terms.

12. Law and contact

If you have a question or a complaint, contact us at omarcreations256@gmail.com and we will try to resolve it with you first.